_Refer to Mediation

IMPORTANT - PLEASE READ
The Adviser will appoint a mediator in the location that advantages both parties but subject to the stipulation of the franchising agreement, the requirements of the Franchising Code of Conduct and the parties' agreement.
This will normally be in the State or Territory in which the franchised business is based (see clause 21 of the Code). However, if your franchise agreement was entered into before 1 January 2015 and not varied or transferred on or after that date, it may provide for a different location, which may apply, see subclauses 3(4) and (5) of the Code.
If either the Franchisee or Franchisor want a mediator appointed in a particular location then you should immediately make your request known to the Resolver.

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